![]() ![]() Perform system maintenance on your computer, for more information refer to Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or Troubleshooting Slow Performance Issues.For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page. When the computer does boot up correctly, download and install SupportAssist. ![]() If not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen. Press the Power button to see if the computer turns on and boots up correctly.Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc. Disconnect all external peripherals including the keyboard, mouse, and external monitor.Press the Power button for at least 15 seconds to make sure the computer turns off. ![]() When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps: ![]()
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